A term I like to use to describe a user who instead of calmly reading a prompt and taking a moment to consider or inquire about the proper reaction instead proceeds to push, click and or pound the keys repeatedly until a different response is provided by the PC. One which usually reflects that the user now needs to contact technical support before any further action can be taken. This is exceptionally difficult for phone support members who do not have the advantage of seeing the users screen and instead are at the mercy of the information the user is willing to take the time to provide. Based on the above description I don’t feel it necessary to go to any great lengths to explain how that goes.
[...] entirely unrelated to their original problem and proceed to re-inflict the original error by ‘panic pounding‘ all the while insisting they don’t know what the problem [...]
By: The Users: The Panic Stricken Hypochondriac « Man Seeking Mind for Casual Enlightenment on April 21, 2009
at 7:53 am